Shipping Policy

Decent Art Collections

Last Updated: July 2026

At Decent Art Collections, we want your shopping experience to be smooth and transparent. Please review our shipping policy below before placing an order.

1. Order Processing

  • All orders are processed within 1–3 business days after payment is confirmed.
  • Orders are only processed once full payment has been received. We currently do not offer Cash on Delivery (COD).
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Payment Before Shipping

  • Since we do not offer Cash on Delivery, all orders must be paid in full in advance via Bank Transfer or the online payment methods available on our website.
  • Your order will not be dispatched until payment is verified.

3. Delivery Time

  • Standard delivery takes 3–10 working days, depending on your location and item availability.
  • Custom-made or personalized items (such as calligraphy pieces) may require additional production time before dispatch; estimated timelines will be shared at the time of order.
  • Delivery times are estimates and may occasionally vary due to courier delays, weather, or high order volume.

4. Shipping Charges

  • Shipping charges are calculated based on item size, weight, and delivery location.
  • Exact shipping charges will be shown at checkout before you confirm payment.
  • We may occasionally offer free shipping promotions, which will be clearly mentioned on the website.

5. Packaging

  • All items, especially fragile products such as fountains, wall lights, and ceramic planters, are carefully packed to minimize the risk of damage during transit.
  • Please inspect your package upon delivery. If you notice visible damage to the packaging, note it with the courier before accepting the delivery, if possible.

6. Delivery Areas

  • We currently deliver across Pakistan. [Mention if there are any restricted or unavailable delivery areas.]
  • For remote areas, delivery may take longer than the standard timeline.

7. Order Tracking

  • Once your order is dispatched, you will receive tracking details (courier name and tracking number) via WhatsApp, SMS, or email.
  • You can use this tracking number to monitor your shipment’s status directly with the courier.

8. Damaged or Missing Items

  • If your order arrives damaged or with missing items, please contact us within 24 hours of delivery along with an unboxing video or clear photos.
  • Claims made after 24 hours may not be eligible for replacement or refund.

9. Failed Delivery Attempts

  • If a delivery attempt fails due to an incorrect address, unavailability, or refusal to accept the order, additional shipping charges may apply for re-delivery.
  • Since orders are prepaid, no refund will be issued for failed deliveries caused by incorrect or incomplete address details provided by the customer.

10. Contact Us

For any questions regarding your shipment, please contact us:

  • Email: [insert your email here]
  • Phone/WhatsApp: [insert your number here]