Frequently Asked Questions
Everything you need to know about our handcrafted home decor, ordering process, payments, delivery and after-sales support.
Questions, Answered with Care
Explore the information below to help you shop with confidence. If you need further assistance, our team is here to help.
01 Products & Customization
We specialize in handcrafted home decor and art pieces, including Planters, Fountains, Wall Lights, Wall Hangings, Floor Lamps, and Calligraphy art.
Yes, most of our products are handmade or hand-finished. Because of this, slight variations in color, texture, or design may occur between pieces — this is normal and part of what makes each item unique.
Yes, we offer custom calligraphy pieces and can accommodate certain customization requests. Please contact us before ordering to discuss details, pricing, and production time.
02 Orders & Payments
Simply browse our website, add items to your cart, and proceed to checkout. Once payment is confirmed, your order will be processed.
You may request a cancellation or modification within a few hours of placing the order, before it has been processed. Once an order has been dispatched, it cannot be changed or cancelled.
If an item becomes unavailable after you've placed an order, we will notify you promptly and offer either a refund or an alternative product.
No, we currently do not offer Cash on Delivery. All orders must be paid in full in advance through Bank Transfer or the online payment methods available on our website.
Yes, we use secure payment methods to protect your information. Your order will only be processed once payment has been verified.
Yes, once your payment is confirmed, you will receive an order confirmation via WhatsApp, SMS, or email.
03 Shipping & Delivery
Standard delivery takes 3–10 working days, depending on your location and item availability. Custom or personalized items may take a bit longer.
Yes, we currently deliver across Pakistan. Delivery to remote areas may take slightly longer.
Shipping charges depend on the size, weight, and delivery location of your order. The exact charge will be shown at checkout before you confirm payment.
Yes, once your order is dispatched, we will share tracking details with you via WhatsApp, SMS, or email.
04 Returns, Refunds & Warranty
We accept returns or exchanges only if the item arrives damaged, defective, or different from what you ordered. Custom calligraphy pieces are not eligible for return unless defective.
Please contact us within 24 hours of delivery with an unboxing video or clear photos of the damage. Claims made after this period may not be eligible for replacement.
Approved refunds are processed within 5–10 working days via your original payment method or as store credit.
No, returns based on change of mind are not accepted.
Yes, electrical items carry a 30-day warranty against manufacturing defects. This does not cover misuse or damage caused by incorrect handling or installation.
05 Product Care & Installation
Installation is generally the customer's responsibility. If you'd like professional installation, please contact us to check availability in your area.
Basic care instructions are included with each product. If you have specific questions about maintenance, feel free to reach out to us anytime.
Still Have Questions?
Contact Decent Art Collection for assistance with products, orders or delivery.